Effective Date: June 1, 2026
Operated by: ELEVATECOMMERCE CONSULTING – FZCO (trading as "Starfix" / starfix.ai), a company registered in Dubai, United Arab Emirates ("Starfix", "we", "us", or "our").
THESE TERMS OF SERVICE ("TERMS") FORM A LEGAL AGREEMENT BETWEEN YOU ("YOU", "YOUR", OR "CLIENT") AND STARFIX, GOVERNING YOUR ACCESS TO AND USE OF THE STARFIX WEBSITE, DASHBOARD, AND SERVICES (COLLECTIVELY, THE "SERVICES"). PLEASE READ THEM CAREFULLY. BY CREATING AN ACCOUNT, CLICKING TO ACCEPT, OR USING THE SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE, DO NOT USE THE SERVICES.
Starfix provides a service that identifies Amazon customer reviews (generally reviews rated 1 to 3 stars) that appear to violate Amazon's Community Guidelines, and prepares and submits reports requesting their removal to Amazon. The process is AI-assisted and human-managed: automated classification is used to identify and assess reviews, and the actual reporting to and communication with Amazon is carried out and managed manually.
Starfix operates strictly on the basis of Amazon's own Community Guidelines. We do not provide legal services, legal advice, or any form of legal representation. We do not contact reviewers, and we do not alter, edit, or fabricate review content.
Whether a review is removed is determined solely by Amazon. Starfix has no control over Amazon's decisions, processes, or timing. Accordingly:
Our obligation is limited to assessing eligible reviews and preparing and submitting good-faith removal reports based on Amazon's Community Guidelines. The absence of a removal is not a failure of the Services or a breach of these Terms.
The Services are offered exclusively to businesses, sole traders, and other commercial sellers acting in the course of their trade, business, craft, or profession. By using the Services, you represent and warrant that you are acting for purposes relating to your commercial or business activity and not as a consumer. The Services are not intended for, marketed to, or available to private consumers.
If you access the Services on behalf of a company or other legal entity, you represent that you are authorised to bind that entity, and "you" refers to that entity.
You must be at least 18 years old and capable of forming a binding contract. You agree to provide accurate, current, and complete information and to keep it up to date. You are responsible for safeguarding your login credentials and for all activity under your account. Notify us promptly at hello@starfix.ai of any unauthorised use. We may suspend or terminate accounts where information is inaccurate or where we reasonably suspect misuse or violation of these Terms.
To use the Services, you provide product identifiers (such as ASINs) or your public Amazon Seller ID. You represent and warrant that:
You retain ownership of the data you submit. You grant Starfix a limited licence to process that data solely to provide the Services.
The Services are provided on a pay-for-results basis. You agree to pay the per-removal fee communicated to you at the time of order and/or displayed in your dashboard or invoice, for each review that is successfully removed. Where a one-time setup or onboarding fee applies, it is communicated to you before you activate your account and is payable upon activation. The applicable fees, currency, and billing details are those presented to you at the time of order; fees are exclusive of any applicable taxes, levies, or duties, for which you are responsible.
A per-removal charge arises only in respect of a review that is confirmed as removed. No per-removal fee is charged for reviews that are not removed.
You authorise Starfix and its third-party payment processor (e.g. Stripe) to store your payment method and to charge it for fees due under these Terms.
Invoices are issued to you by email and/or made available in your dashboard. Payment is due on the terms stated on the invoice.
You remain responsible for reasonable costs of collecting undisputed past-due amounts.
We may change our fees prospectively. Changes do not affect charges already incurred and take effect for orders placed after the change is communicated or displayed.
All fees paid to Starfix are non-refundable. This applies without limitation to:
No refund, credit, or set-off is granted on the grounds that fewer reviews were identified as challengeable than expected, that Amazon declined to remove reviews, that removals took longer than anticipated, or that you ceased using the Services.
This Section applies to the maximum extent permitted by applicable law and does not affect any right that cannot lawfully be excluded.
8.1 Scope. This Section applies to every product connected to your account and displayed in your dashboard, and to every review of those products that the Services have retrieved, assessed, or displayed to you — whether or not the review was classified as challengeable, whether or not you assigned it to us, and whether or not a removal report was ever filed.
8.2 Exclusivity. For as long as a product is connected to your account, and for six (6) months after it is removed from your account or your account is terminated, the reviews of that product are worked exclusively by Starfix. You agree not to report, submit, escalate, or otherwise pursue the removal of any such review:
If a review has already been reported or is being handled elsewhere before you connect the relevant product, you must inform us in writing before assigning it, so that we can coordinate or exclude it.
8.3 Assessment results. The results of our assessment — including which reviews are identified as challengeable, the confidence rating assigned, the guideline category determined, the reasoning provided, the audit documents supplied to you, and any export or copy of the foregoing — are the product of our proprietary classification logic. They are made available to you solely to enable you to decide which reviews to assign to Starfix under these Terms.
You agree not to:
8.4 Reviews assessed as not challengeable. Reviews that we assess as not challengeable, and reviews you choose not to assign to us, are subject to the same restrictions. The fact that we do not pursue a review does not release it from this Section.
8.5 Breach. Conflicting or duplicate reports to Amazon can cause reviews to be rejected, prejudice the outcome of open cases, and damage the standing of the reporting party with Amazon. If you breach this Section, we may suspend or terminate your access immediately, and any fees already paid remain non-refundable. Fees remain payable for any review that is removed following a report we filed, regardless of any parallel activity by you or a third party.
8.6 Survival. The obligations in this Section survive termination of these Terms for the period stated in Section 8.2 and, in respect of Sections 8.3 and 8.4, indefinitely.
By requesting removal of one or more reviews, you acknowledge and agree that:
You agree not to, directly or indirectly:
The Services, including all software, content, classification logic, assessment results, report templates, audit documents, and related materials, are owned by Starfix or its licensors and are protected by intellectual property laws. These Terms grant you a personal, revocable, non-exclusive, non-transferable licence to use the Services for your internal business purposes only, subject to the restrictions in Section 8. No other rights are granted.
The Services rely on third parties (including Amazon and payment processors such as Stripe). Your use of those services is subject to their own terms. Starfix is not responsible for the acts, omissions, availability, or decisions of any third party, including Amazon's decision whether or not to remove a review.
In providing the Services, Starfix processes personal data, which may include the names of reviewers as displayed publicly on Amazon and the contact and account data of Client personnel. Starfix processes such data in accordance with its Privacy Policy and applicable data protection law, including, where applicable, the EU/UK General Data Protection Regulation (GDPR). Where required, the parties will enter into a separate data processing agreement (DPA). You represent that, to the extent you provide personal data to us, you are entitled to do so.
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE". TO THE MAXIMUM EXTENT PERMITTED BY LAW, STARFIX DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. STARFIX DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT ANY REVIEW WILL BE REMOVED.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, STARFIX SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL. STARFIX'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO STARFIX IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.
You agree to indemnify and hold harmless Starfix and its officers, employees, and agents from any claims, losses, liabilities, and expenses (including reasonable legal fees) arising out of or relating to your use of the Services, your breach of these Terms, your submission of inaccurate or bad-faith removal requests, or your violation of any law or third-party right.
These Terms apply from your first use of the Services and continue until terminated. You may stop using the Services at any time. Upon notice of cancellation, no new removal reports will be filed; however, reviews already submitted may continue to be processed for a grace period of thirty (30) days, and fees for any such reviews that are subsequently removed remain payable and non-refundable.
We may suspend or terminate your access at any time if you breach these Terms or where we reasonably suspect misuse or unlawful activity. Provisions that by their nature should survive termination (including fees due, no refunds, exclusivity and use of assessment results, intellectual property, disclaimers, limitation of liability, indemnification, and governing law) survive.
We may modify the Services or these Terms from time to time. Where we make material changes, we will take reasonable steps to notify you, for example by email or via the dashboard. Your continued use of the Services after changes take effect constitutes acceptance of the updated Terms.
These Terms are governed by the laws of the Emirate of Dubai and the applicable federal laws of the United Arab Emirates, without regard to conflict-of-laws principles. Subject to any mandatory law, the parties submit to the exclusive jurisdiction of the competent courts of the Emirate of Dubai, United Arab Emirates, for the resolution of any dispute arising out of or in connection with these Terms.
Entire Agreement: These Terms, together with any order and the Privacy Policy, constitute the entire agreement between you and Starfix regarding the Services.
Severability: If any provision is held unenforceable, the remaining provisions continue in full force.
No Waiver: Our failure to enforce any right or provision is not a waiver of it.
Assignment: You may not assign these Terms without our prior written consent. We may assign them to an affiliate or successor.
Notices: We may send notices to the email associated with your account. You may contact us at hello@starfix.ai.
Contact: ELEVATECOMMERCE CONSULTING – FZCO (Starfix) · hello@starfix.ai · Dubai, United Arab Emirates